![]() Unblocking any Windows service can be done via a simple computer restart, fixing most issues by reinstalling the client. From our side this looks like an unfortunate flame outburst (after only the 2nd message from our agent) from your side without showing a real incentive to address the point you've raised. Please understand that we're running a honest and reputable VPN service, in which we invest much care about into our customer's satisfaction, so a misplaced rating might an easy thing for you ("I stick with the fact that I really couldn't care less if your employees are getting their PhD or if they have to feed a family."), but is a real deal for us. We've then repeatedly contacted you in order to get to know your side of the story and to assist you, but you've deferred those attempts and sporadically replied emphasizing you're done with the service and are not using the service that much. Our Live chat agents cannot commit to one customer (perhaps if we used a bot.), while our technical agents can. Redirecting a customer to another agent, that can address a specific concern(s) better, is a standard practice for our or any other support. This correspondence, in fact, allowed us to address your concerns, which we've done. In your messages you've repeatedly called our agent a "shit bot", our service a "shithole service" and messaged him to "put your ticket where the sun never shines". During this period, we've managed to locate your account and email by pure luck, since you've sent a us an email from a bogus email address about our Live chat agent while being logged in to your Member's area. In that time we cannot question ones review. "You did not even consider to give me time to clarify things with you before heading to question my rating." -Trustpilot gives you at least 3 days to reply to our request for further details, which you haven't done. UPDATE (May 11, 2022): "Trustpilot advanced to me immediately after my rating." -this was us promptly asking for more details in order to assist you, we don't know your real name and we only need a valid email in order to locate your account and assist you further. ![]() I will find myself a new service provider and I am happy for all your happy customers that they are happy. Chat support is one to one support, which it is not when you're asked to open a ticket once the readily available preset questions are out of stock. Your 24/7 chat support is not delivering what I expected. nevertheless, you coninue to attack my rating and defame me by accusing me of defamation. If you use ready made answers, I am afraid that comes very close to a bot. I stick with the fact that I really couldn't care less if your employees are getting their PhD or if they have to feed a family. This is a remarkable form of customer service. Your main concern was to defend why you are right and I am wrong. However, one needs to be aware how to find out a pid and how to kill it with admin rights. I've also explained to you that I was able to solve the issue with the the windows service myself meanwhile. You did not even consider to give me time to clarify things with you before heading to question my rating. Trustpilot advanced to me immediately after my rating. ![]() somit entspricht diese versprochene Dienstleistung nicht dem was ich bezahlt habe. Patrick ist ein bot und kann nicht helfen. Dass einen 24/7 chat support hat, ist eine dreiste Lüge.
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